Refund Policy

Last Updated: August 10, 2025

Our Commitment

At CloudFam, we are committed to providing a reliable and valuable service. We offer a feature-rich free plan that allows all users to experience our core functionalities before deciding to upgrade.

Premium Plan Purchases

Our Premium Plan is offered as a one-time purchase for lifetime access to premium features. Due to the immediate and irrevocable nature of providing digital benefits—such as increased storage allocation and access to advanced features—our policy is as follows:

All purchases for the CloudFam Premium Plan are final and non-refundable.

By completing your purchase, you agree that you have reviewed the features of the Premium Plan and that it meets your requirements. We encourage users to fully utilize the free plan to ensure our service is a good fit before upgrading.

Exceptional Circumstances

We may consider refunds in very limited and specific circumstances, such as a billing error or a service-wide failure, at our sole discretion. To be considered for a refund under such circumstances, you must contact our support team within 24 hours of your purchase.

Contact Us

If you have any questions about our Refund Policy, please feel free to contact us before making a purchase.