Privacy Policy

1. Introduction

CloudFam (“CloudFam”, “we”, “us” or “our”) is committed to safeguarding the privacy and security of the personal information of our users (“you” or “your”). This Privacy Policy describes the categories of information we collect, the purposes for which we process it, the parties with whom we may share it, and the rights you may have under applicable data protection laws.

This Policy applies to information collected through our websites, including cloudfam.io and its subdomains, and any other online services that link to this Privacy Policy (collectively, the “Service”). By accessing or using the Service, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you voluntarily provide when you create an account, configure payout methods, upload content, or communicate with us. This may include:

• Account Details: Username, email address and a hashed version of your password or other authentication credentials.
• Payout and Billing Details: Information required to process your earnings, such as PayPal email address, bank account identifiers, or cryptocurrency wallet addresses, depending on the options you choose.
• Creator and Profile Information: Optional profile details you choose to provide, such as display name or links to external channels.
• Support and Communications: The content of messages, support tickets, or other communications you send to us, as well as associated contact information.

2.2 Information We Collect Automatically

When you access or use the Service, we automatically collect certain technical and usage information, including:

• Log and Device Data: IP address, browser type and version, operating system, device identifiers, date and time of access, and the pages or features you use.
• Download and Traffic Data: For each download event we may log IP address, country or region, user agent, referrer URL or source, and basic event metadata. This information is used for analytics, fraud detection, earnings calculation and traffic quality monitoring.
• Session and Security Data: Session identifiers and related security signals used to maintain login sessions, detect suspicious activity, and protect accounts.

3. How We Use Your Information

We process personal information for the following purposes and based on legitimate legal grounds such as performance of our contract with you, compliance with legal obligations, and our legitimate business interests:

• Providing and Operating the Service: To create and manage user accounts, host and deliver your files, display download links, calculate earnings, and process payouts.
• Security, Integrity and Fraud Prevention: To detect, investigate and prevent fraudulent activity, abuse of the platform, unauthorized access, and other harmful or unlawful behavior.
• Service Improvement and Analytics: To understand how the Service is used, improve performance, optimize user experience, and develop new features and offerings.
• Communications: To send administrative messages such as security alerts, service updates, payout notices, and changes to our terms or policies; and to respond to your enquiries and support requests.
• Legal and Regulatory Compliance: To comply with applicable laws, regulations, tax and accounting requirements, and to respond to lawful requests from public authorities.

4. Sharing and Disclosure

CloudFam does not sell your personal information. We may share your information with the following categories of recipients for the purposes described in this Policy:

• Service Providers and Processors: Third-party vendors who provide infrastructure, hosting, storage, security, analytics, payment processing, customer support and other services on our behalf. These providers are authorized to process personal information only as necessary to perform services for us and are bound by contractual confidentiality and data protection obligations.
• Payment and Financial Partners: Payment processors and financial institutions that handle payouts or other transactions initiated by you. The processing of your payment data by such partners is governed by their respective privacy policies in addition to this Policy.
• Legal and Regulatory Authorities: Public or governmental authorities, law enforcement agencies, or courts, where we believe disclosure is required by applicable law, regulation, legal process, or to protect our rights, the rights of our users, or the rights of third parties.
• Corporate Transactions: In connection with any actual or contemplated merger, acquisition, financing, reorganization, sale of assets or similar corporate transaction, personal information may be transferred as part of the business assets, subject to appropriate confidentiality protections.

5. Data Security and Retention

5.1 Security Measures

We implement technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or destruction. These measures may include TLS/SSL encryption for data in transit, password hashing, access controls, logging, and regular security reviews. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

5.2 Retention of Personal Information

We retain personal information for as long as reasonably necessary to provide the Service, fulfil the purposes set out in this Privacy Policy, comply with our legal and regulatory obligations, resolve disputes, and enforce our agreements. The specific retention period depends on the nature of the data and the context in which it is processed.

Account information is generally retained for the duration of your account and for a reasonable period thereafter, for example to comply with tax, accounting, anti-fraud and audit requirements. Download and traffic logs may be retained for a period necessary to support analytics, anti-abuse systems and earnings reconciliation.

5.3 Retention of Content

Files you upload, including e-books and audiobooks, are stored as part of the Service. While CloudFam may perform housekeeping and apply storage policies from time to time, compliant e-book and audiobook files that continue to receive legitimate downloads are not automatically removed solely due to their age or time stored on the platform. Content may still be removed where required by law, in response to valid takedown notices, for security or operational reasons, or as otherwise permitted in our Terms of Service.

6. Your Privacy Rights

Depending on your jurisdiction, you may have certain rights in relation to your personal information, which can include:

• Right of Access: To request confirmation whether we process your personal information and to receive a copy of such data.
• Right to Rectification: To request correction of inaccurate or incomplete information. In many cases, you can update your details directly via your account settings.
• Right to Erasure: To request deletion of your personal information, subject to our need to retain certain data for legal, security or operational reasons.
• Right to Restriction or Objection: To ask us to restrict certain processing, or to object to processing based on legitimate interests, in specific circumstances.

To exercise any of these rights, you may contact us using the details set out in Section 10. We may request additional information to verify your identity before responding.

7. Cookies and Similar Technologies

We use cookies and similar technologies that are necessary for the operation and security of the Service, including to maintain login sessions, protect against fraud, and remember basic preferences. These are typically first-party cookies set by CloudFam.

At this time, we do not use third-party advertising networks on the Service that track you across non-CloudFam websites for targeted advertising. If this changes, we will update this Policy and, where required, provide additional choices or consent mechanisms.

You can usually configure your browser to refuse cookies or to notify you before they are placed. If you disable essential cookies, some features of the Service may not function properly.

8. Children’s Privacy

The Service is intended for individuals who are at least eighteen (18) years of age or the age of legal majority in their jurisdiction, whichever is higher. We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child, we will take appropriate steps to delete such information and, where applicable, close the associated account.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will update the “Last Updated” date at the top of this page and may provide additional notice, such as by email or through your account dashboard.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contacting CloudFam

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, you may contact us via our Contact Page. We will review and respond to your enquiry in a reasonable timeframe.