Privacy Policy

1. Introduction

Welcome to CloudFam ("we," "us," or "our").

We are committed to protecting your personal information and your right to privacy.

This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it.

This policy applies to all information collected through our website and services.

2. Information We Collect

2.1. Information You Provide to Us

• Account Information: When you register for an account, we collect your username, email address, and a hashed password. You may also voluntarily provide your first name, last name, and contact details (WhatsApp or Telegram).
• Withdrawal Information: When you set up a withdrawal method, we collect the necessary details for that method, such as your UPI ID, bank account information, PayPal email, or cryptocurrency wallet address.
• Verification Information: If your account is placed under review, we will collect information about your traffic sources, including descriptions and links you provide.
• Communications: If you contact us directly, we may receive additional information about you such as your name, email address, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

2.2. Information We Collect Automatically

• Log and Usage Data: We collect log data about your interactions with our Service, including your IP address, browser type, operating system, pages visited, and timestamps.
• Download Information: For each download of your files, we log the downloader's IP address, country code, and the referring domain to calculate earnings and prevent fraud.

3. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, operate, and maintain our Service.
• Process your transactions and payout requests.
• Improve, personalize, and expand our Service.
• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes.
• Prevent fraud and abuse, and to ensure the security of our platform.
• Comply with legal obligations.

4. How We Share Your Information

We do not sell your personal information.

We may share information in the following situations:

• With Service Providers: We may share your information with third-party vendors and service providers that perform services on our behalf, such as payment processing and data analytics.
• For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• Publicly on our Site: For our "Payment Proof" page, we display a sanitized version of your username (e.g., "Moni***"), the payout amount, method, and date. We will never display your full username or sensitive payout details publicly.

5. Data Security

We use a combination of technical, administrative, and physical controls to maintain the security of your data. We hash all user passwords and take reasonable measures to protect your information from loss, theft, misuse, and unauthorized access. However, no electronic transmission or storage is 100% secure, and we cannot guarantee its absolute security.

6. Your Data Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, or delete your data. You can manage most of your personal information from your "Manage Profile" page. For other requests, please contact us directly.

7. Cookies Policy

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. We use essential cookies for session management and security. We do not use third-party tracking cookies for advertising purposes.

8. Children's Privacy

Our Service is not intended for use by anyone under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you become aware that a child has provided us with Personal Information, please contact us.

9. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us through our Contact Page.