Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
Last Updated: August 24, 2025
1. Introduction
Welcome to CloudFam ("we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect from you, how we use and share it, and the rights you have in relation to it. This policy applies to all information collected through our website and services (collectively, the "Service").
In simple terms: This document explains what we do with your data.
2. Information We Collect
Information You Provide to Us
We collect information that you voluntarily provide to us when you register for an account, set up payment details, or contact us for support.
- Account Information: Your username, email address, and hashed password.
- Withdrawal Information: Details necessary to process your payouts, such as your PayPal email, bank account information, or crypto wallet address.
- Communications: Any information you send to us directly, such as through our contact form or support tickets.
Information We Collect Automatically
When you use our Service, we automatically collect certain technical information to ensure our platform functions correctly and securely.
- Log and Usage Data: Your IP address, browser type, operating system, and the pages you visit on our site.
- Download Data: To calculate earnings and prevent fraud, we log the IP address, country, and referring domain of each downloader.
In simple terms: We collect the info you give us (like your email) and technical info needed for the site to work (like your IP address).
3. How We Use Information
We use the information we collect to operate, improve, and protect our Service. Key uses include:
- Providing the Service: To host your files, manage your account, and process your payouts.
- Security and Fraud Prevention: To monitor for suspicious activity, verify your identity, and protect our platform from abuse.
- Communication: To send you important account notifications, respond to your support requests, and inform you of updates to our Service.
- Legal Compliance: To comply with applicable laws, legal processes, and regulatory requirements.
In simple terms: We use your data to run the website, pay you, keep things secure, and communicate with you.
4. Sharing Your Information
We do not sell your personal information. We only share your data in limited circumstances with trusted third parties to help us operate our Service.
- Service Providers: We work with third-party companies for services like cloud storage (Cloudflare R2), payment processing (e.g., PayPal), and data analytics. These providers only have access to the information necessary to perform their functions.
- Legal Requirements: We may disclose your information if required by law, such as in response to a court order or a valid request from law enforcement.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
In simple terms: We don't sell your data. We only share it with trusted partners who help us run the service (like payment processors) or when legally required.
5. Data Security & Retention
Security
We implement a variety of security measures to protect your information, including password hashing, encryption of data in transit (SSL/TLS), and strict access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
Retention
We retain your personal information for as long as your account is active with us. After you close your account, we may retain some information for a reasonable period to comply with our legal obligations (such as for tax and accounting purposes), resolve disputes, and enforce our agreements.
In simple terms: We work hard to protect your data, but no system is perfect. We keep your data while your account is active and for a period afterward as required by law.
6. Your Data Rights
You have rights over your personal information. Depending on your location, these may include:
- The right to access: You can request a copy of the personal data we hold about you.
- The right to correction: You can update or correct inaccuracies in your data through your account settings.
- The right to deletion: You can request that we delete your personal data, subject to our legal obligations.
To exercise these rights, please visit your account profile or contact our support team.
In simple terms: You have the right to see, correct, or request deletion of your personal data.
7. Cookies Policy
We use cookies, which are small text files stored on your device, to operate our Service. We use them for essential functions like keeping you logged in (session cookies) and securing your account. We do not use third-party advertising or tracking cookies that follow you across other websites.
In simple terms: We use essential cookies to make the site work, not for tracking you with ads.
8. Children's Privacy
Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information.
In simple terms: You must be 18 or older to use CloudFam.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this page periodically.
In simple terms: This policy may change, but we'll post updates here.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please reach out to us through our Contact Page.
In simple terms: Get in touch if you have questions.